Email Support

Get help via email. We typically respond within 24 hours.

Documentation

Check our comprehensive documentation for guides and tutorials.

License Lookup

Find your license key or manage your activations.

❌ License activation failed

Solution:

• Verify your license key format is correct (XXXX-XXXX-XXXX-XXXX)
• Make sure you are using the email address from your purchase
• Check that you have not exceeded the maximum number of activations (3 devices)
• Ensure you have an active internet connection

🔑 Lost or cannot find my license key

Solution:

• Use the License Lookup page and enter your purchase email
• Check your email inbox for the purchase confirmation
• Search for emails from "support@codiceecoscienza.it"
• Contact support if you still cannot find it

💻 Need to deactivate a device

Solution:

• Visit the License Lookup page and enter your email
• Find your license and view active devices
• Click "Deactivate" next to the device you want to remove
• You can now activate on a new device

⚠️ Extension not working properly

Solution:

• Try reloading VS Code (Ctrl+R / Cmd+R)
• Check the Output panel (View → Output → TODO Manager Pro)
• Disable other extensions that might conflict
• Reinstall the extension if the issue persists